Category Archives: Casting Call

Job Title: Membership Services Specialist

Department: Membership

Supervisor: Assistant Membership Manager

FLSA Status: Full Time, non-exempt

Prepared By: Director of Human Resources

Prepared Date: 7/1/2017

Approved By: Director of Human Resources

Approved Date: 2/7/2018

Organizational Overview

The Educational Theatre Association (EdTA) is a professional organization for theatre education with more than 100,000 members nationwide. EdTA’s mission is shaping lives through theatre education by: honoring student achievement in theatre and enriching their theatre education experience; supporting teachers by providing professional development, networking opportunities, resources, and recognition; and influencing public opinion that theatre education is essential and builds life skills. EdTA is the home of the International Thespian Society, an honorary organization that has inducted more than 2.2 million theatre students since its founding in 1929.

Position Summary:  EdTA seeks a Membership Service Specialist to work high school and middle school teachers who are starting and managing their student honor society, providing member support, and sharing actionable information with departmental leadership.

Job Description:

The Membership Service Specialist supports the Membership team in meeting the various needs of the department.  Success in the role requires the ability to build relationships with professional members, staff and volunteers, an affinity toward data management, research, and some amount of transactional account management.

Specific Responsibilities

1. Consults daily as an expert-level source for membership and troupe management assistance via phone and email. Requires extensive knowledge of organizational policies, guidelines, handbooks, and Association activities.
2. Answers inquiries and provides professional, prompt, courteous, complete service. Provides equal service with respect to email, telephone, and other communication modalities with the Association.
3. Serves as an expert, via phone and email, for navigation and use of the Association’s website. Develops expert-level knowledge of all areas and content of the website.
4. Responsible for checking, monitoring, maintaining, and clearing the Association’s automated telephone system. Routes inbound calls to relevant Association staff.
5. Outreach to prospective members to answer questions, recruit and encourage membership.
6. Accurately and promptly enters dues, registration, accounts receivable, subscription, merchandise order and other transactions to the association management system (AMS)..
7. Assists with billing, mailings, information requests, and related member retention processes..
8. Reviews web transactions submitted to the Association website.
9. Maintains Association data and records according to established procedures and standards. Includes creating and updating records, record management, contact and activity recording, filing, etc.
10. Fulfills membership purchases and orders (printing membership cards, certificates, etc.) daily.
11. Serve as backup to the Inventory and Shipping Coordinator for daily shipping and mail procedures.
12. Performs other duties, as assigned.

Related Considerations

• May be asked to travel, occasionally, on behalf of the Association.
• Vacation time is not permitted annually from April 15 – May 31.
• Some overtime may be required annually from April 15 – May 31.

Education Required:  Bachelor’s degree or equivalent preferred

Skills and Qualifications:

• Affinity toward and experience with customer service roles.
• High detail orientation.
• High level of proficiency in MS Word and Outlook. At least basic skill with MS Excel.
• Excellent written and verbal communication skills.
• Strong organization, multi-tasking, and time management skills.
• Positive, team-oriented attitude.
• Ability to think and act independently, within one’s authority.
• Experience in the non-profit sector, theatre and/or education preferred.
• Experience with transactional account management.
• High school level math skills.
• Ability to travel on a limited basis.

Please submit cover letter and résumé by email (Subject Line: EdTA Membership Service Specialist) to:  HRManager@schooltheatre.org.

First consideration will be given to applications received by February 23.

No phone calls, please.

Job Title: Educational Events Administrator

Department: Educational Events

Supervisor: Director of Educational Events

FLSA Status: Temporary, non-exempt

Prepared By: HR Director

Prepared Date: 2/15/17

Approved By: Deputy Executive Director

Approved Date: 1/26/2018

Organizational Overview
The Educational Theatre Association (EdTA) is a professional organization for theatre education with more than 100,000 members nationwide. EdTA’s mission is shaping lives through theatre education by: honoring student achievement in theatre and enriching their theatre education experience; supporting teachers by providing professional development, networking opportunities, resources, and recognition; and influencing public opinion that theatre education is essential and builds life skills. EdTA is the home of the International Thespian Society, an honorary organization that has inducted more than 2.2 million theatre students since its founding in 1929.
Summary

EdTA seeks a detail oriented resource to support the administration of the registration process for the International Thespian Festival.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support the processing of more than 4000 event registrations.
• Confirm that all documents related to more than 4000 program registrants are complete and accurate.
• Manage aspects of the event registration help-desk, fielding calls and questions, to ensure that each registrant is properly registered and prepared to attend the event.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

Customer Service – Puts the customer first at all times. Works to resolve customer issues in a friendly, thoughtful, timely manner.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s degree from four-year college or university; or equivalent combination of education and experience.

Language and Computer Skills
Ability to write effective, clear and coherent communications and express oneself verbally.

To perform this job successfully, an individual should be proficient with the MS Office Suite.

Candidates should send a resume and cover letter to: HRManager@schooltheatre.org.  Reference “Events Administrator 126218” in subject line. No calls, please. 

Preference given to applications received by February 2, 2018. 

Educational Theatre Association
home of the International Thespian Society
2343 Auburn Ave.
Cincinnati, OH 45219-2815
schooltheatre.org

Job Title: Marketing and Communications Manager

Department: Marketing and Communications

Supervisor: Director of Marketing and Communications

FLSA Status: Full Time, non-exempt

Prepared By: Director of Human Resources

Prepared Date: 1/25/2018

Approved By: Deputy Executive Director

Approved Date: 1/26/2018

Organizational Overview
The Educational Theatre Association (EdTA) is a professional organization for theatre education with more than 100,000 members nationwide. EdTA’s mission is shaping lives through theatre education by: honoring student achievement in theatre and enriching their theatre education experience; supporting teachers by providing professional development, networking opportunities, resources, and recognition; and influencing public opinion that theatre education is essential and builds life skills. EdTA is the home of the International Thespian Society, an honorary organization that has inducted more than 2.2 million theatre students since its founding in 1929.

Summary: To support the EdTA’s goals, strategies, and tactics by assisting with implementation of marketing and communications activities including marketing communications project management.

Essential duties and responsibilities. Other duties may be assigned.

1. Marketing project management:
2. Be a liaison among in-house client departments, external graphic designers, printers, and mail house to ensure that collateral materials are developed and delivered accurately and on schedule.
3. Keep detailed, accurate records of schedules, bids, invoices and payments.
4. Communications support including:
5. Public relations: support the EdTA strategic goal of enhancing the Association’s stature through drafting and distributing national and local news releases about EdTA programs and member achievements using a service such as PR newswire. Conduct media monitoring and reporting.
6.  Social media: assist in the development of strategy to create and maintain an optimized social media presence across all of EdTA’s channels, using analytics to inform and adjust strategy.
7. Communications and content support including:
8.  Writing promotional copy as needed for print and digital use
9. Developing and deploying brand-consistent email using a platform such as RealMagnet
10. Collaborating on the association’s annual report and managing its production
11. Visual/graphic support for both print and digital content, such as developing web graphics, infographics, etc.

REQUIRED SKILLS

• Outstanding written and verbal communications skills
• Deadline driven with strong attention to detail
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Proficiency in Adobe Creative Suite, including Photoshop and either Illustrator or InDesign, including development of web graphics, infographics, PowerPoints, etc.
• Experience with an email service provider system
• Strong project management skills, including the ability to take initiative, multi-task and prioritize multiple projects; experience in coordinating with outside vendors including printing companies and graphic designers
• A track record of measurable success in implementing strategy-driven content and management of social media platforms for an organization including analytical reporting
• A track record of measurable success in media relations and experience with a news release distribution/media monitoring service
• Experience in writing disciplines including marketing collateral, web articles, social media, annual reports, project reports
• Proofreading skills

PREFERRED SKILLS

• Experience with shooting/editing/posting short-form video for web
• Experience with web content management system
• Familiarity with theatre and other performing arts
• Experience with a non-profit or membership-based organization

MINIMUM EDUCATION AND EXPERIENCE

Bachelor’s Degree in Communications or related field plus one year professional experience in the marketing communications field or equivalent

Candidates should send a resume and cover letter to HRManager@schooltheatre.org.  Reference “EdTA Job #12618MKT” in the subject line.

Applications received prior to 2/2/2018, 4pm, will be given priority.  No calls, please.

Educational Theatre Association
home of the International Thespian Society
2343 Auburn Ave.
Cincinnati, OH 45219-2815
schooltheatre.org