Working Title: Box Office Manager
Department: School of the Arts
Compensation Title: Specialist, Box Office Operations
Work Schedule: 11:00 am – 5:00 pm, times adjusted for evening and weekend work schedule as productions occur.
Hours per Week: 37.5
Months per Year: 10
Commitment to Inclusive Excellence
Northern Kentucky University (NKU) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence.
Purpose of Position
The Box Office Manager reports to the SOTA Director. This person works closely with other departments in the College of Arts and Sciences and with the Student Account Services, Office of First Year Programs, Office of the Comptroller, Payroll Office, and Facilities Management. The Fine Arts Box Office provides ticketing and event staffing support for the Theatre and Dance program and the Music program at Northern Kentucky University. The primary venues for fine arts events at NKU are the 650-seat Greaves Concert Hall, 315-seat Corbett Theatre, and 120-seat Stauss Theatre.
Evening and weekend hours will be required in accordance with the schedule of performances and other events as appropriate.
This is a ten-month (academic fall and spring semester) hourly position that includes life, health, dental and disability insurance, tuition waiver benefits, vacation, and sick leave.
Primary Responsibilities
- Management of the ticketing window during regular hours of operation and events. Responsibilities include receiving and returning calls and emails, selling tickets to walk-up patrons, and taking and processing ticket orders and exchanges for SOTA events. Process season subscription orders and gift certificates as needed.
- Balance, record, and deposit income from daily ticket sales to appropriate program accounts in collaboration with the SOTA Budget Officer, SOTA Publicity and Events Manager, and student account services as needed.
- Interview, hire, train, and supervise work-study student assistants and volunteers for the ticketing window, front of the house, and house management. Maintain training documents in consultation with Theatre and Dance Program Head
- Maintain and update patron mailing lists in collaboration with SOTA Publicity and Events Manager.
- Assist SOTA Publicity and Events Manager in the creation and mailing of seasonal brochures and other promotional materials for productions, such as video interviews, behind-the-scenes photos, social media content, etc.
- Manage all ticketed performances, overseeing day-of-show box office operations as well as all front-of-house staff.
- In coordination with SOTA Publicity and Events Manager and Theatre & Dance Program Head, communicate with local/regional schools and other organizations to promote school matinee performances and special events/touring performances/arts programming. Coordinate group ticket sales and act as the liaison between schools/organizations and SOTA.
- Maintain a list of prioritized needs, repairs, etc. for performance, front of the house, and patron wayfinding spaces as well as work with the SOTA office to facilitate those needs. Assist in the general care and organization of these spaces.
- Assist with administrative tasks for SOTA as needed. This may include running errands, making copies, filing, or other clerical work.
Qualifications
A minimum of 2 years of related experience. Significant experience in Fine Arts, Event Management, or other Arts Administration.
Experience in supervision of employees, (preferably student employees), experience with computerized ticketing software; NKU uses VBO (Virtual Box Office), proficiency with Microsoft Office suite of software, especially Word, Excel, and Teams.
Excellent written and verbal communication skills.
Impeccable customer service, time management, analytical and problem-solving skills.
Understanding and support of the values and missions of Northern Kentucky University and the School of the Arts.
Cash handling and customer service experience required
CPR certified (if not certified at the time of hiring, the employee would be required to complete training by the end of the 90-day probationary period)
Review of materials will begin immediately and continue until the position is filled.
Minimum Education: High School Diploma
Preferred Education: Associates Degree
Minimum Experience: 2 years
Salary: Minimum $17.63/hour
Quick Link: https://jobs.nku.edu/postings/13077
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