Tag Archives: Cincinnati Playhouse in the Park

Part-Time Patron Services Associate Sought by Playhouse in the Park

PIP_logoCincinnati Playhouse in the Park is an Equal Opportunity Employer (EEO) and is committed to fostering a culture of diversity and inclusion in all areas of its work, both on and offstage. Qualified individuals who bring diverse perspectives and life experiences to the workplace are especially encouraged to apply.

Job Title: Patron Services Associate – Part-time
Rate of Pay: $13.90 per hour
Ideal start date:  January 24, 2022

Position Overview:
Cincinnati Playhouse in the Park is searching for several Patron Services Associates to be provide excellent customer service for all aspects of ticketing operations and sales, both in-person and via the phone using the Tessitura arts enterprise system. The position works primarily in the Box Office but will also have required duties in the parking garage (outside), in other public spaces within the facility and at occasional outreach efforts outside the Playhouse.

Reports to the both the Ticket Services Manager and Ticket System Administrator.

This is a part-time, non-exempt, seasonal position. There is no guaranteed minimum number of hours per week and flexibility is necessary. Number of hours per week vary based on performance schedule and can range from zero hours when there are no performances up to 20 hours. The position will require work outside normal business hours, including evenings and weekends. The 2021-22 season runs until May 22, 2022. During the season, Box Office hours are Tuesday through Saturday from noon to 8:00 p.m., Sunday from noon to 2:30 p.m. and Monday from noon to 5 p.m. This position may also work 9 a.m. to noon, prior to Box Office opening.

Duties include but are not limited to: 

  • Sell tickets/products in person and via the telephone to Playhouse patrons using the Tessitura arts enterprise system.
  • Provide the highest level of customer service by proactively responding to the needs of Playhouse patrons.
  • Enhance the development of ongoing and repeat business relationships with patrons. Address concerns and requests promptly, determine ways to improve patron experiences going forward.
  • Collaborate within the department to develop and implement best practices for all patron touch points including ticketing operations, sales, outbound and inbound phone calls, parking attendant
  • Periodically serve as administrative office receptionist when Box Office is closed during business hours.
  • Ensure consistent messaging, data tracking and reporting of patron transactions within the departments using the Tessitura.
  • Represent Playhouse in the Park to the public at events inside and outside the physical building.
  • Assist with system duties in Tessitura. 

Ideal Qualifications and Requirements:

  • Customer service experience is preferred.
  • Excellent communication skills.
  • Computer proficiency required, including good working knowledge of Excel and Word.
  • High school education and above
  • Interest in theatre and the arts is beneficial.
  • A calm, patient, diplomatic, empathetic, confident, and pleasant demeanor in working with various levels of staff, donors, and guests.
  • Comfort with highly sensitive information.
  • High ability to prioritize own wide-ranging work- load and work independently.
  • Manages tasks to completion and sets priorities.
  • Advanced attention to detail, organization, and accuracy.
  • Strong ability to work collaboratively with colleagues and vendors.
  • High threshold for working through ambiguity.
  • Maintains integrity and ethics through difficult situations and conversations.
  • Commitment to DEIA (Diversity, Equity, Inclusion, Accessibility) values, and the ability to interact and build relationships with people of diverse backgrounds, personalities and working styles.

Work Environment & Physical Demands:

  • Position is primarily located in a climate-controlled office. The exception is when working as parking attendant outside during performances, which is required of this position. There is occasional offsite work including (both indoors and outdoors).
  • Digital dexterity and hand/eye coordination in operation of standard office equipment (computers, phones, photocopiers and filing cabinets).
  • Position is generally sedentary, and the employee may sit for long periods of time working at a computer screen (90% or more of their workday). Serving as parking attendant requires standing and moving in an outside environment.
  • Position requires a minimum amount of external activity, but on occasion may require local travel to other worksites.
  • Light Lifting, carrying, pushing, pulling of supplies, files, etc.: generally, up to 10 lbs. and occasionally up to 25 lbs.
  • Occasional stooping, kneeling, crouching.
  • Ability to speak clearly to and hear/listen to employees/clients via phone or in person.
  • While performing the duties of this job, the employee is regularly required to talk, hear, listen, speak, climb stairs, walk, and occasionally run.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus. 

The physical demands and safe working expectations described here are representative of those that must be met by an employee to successfully perform the essential functions of the job, with or without a reasonable accommodation.

Cincinnati Playhouse in the Park continues to monitor the pandemic situation. Qualified candidates will be expected to comply with Playhouse’s health and safety plan – while at work and outside work – that continues to be updated per latest state and federal guidelines. 

While this description is intended to be an accurate reflection of the current position, it is not necessarily exhaustive of all responsibilities, duties, requirements, or expectations of this position. Cincinnati Playhouse in the Park reserves the right to revise or amend this description based on business needs or changes to the work environment.

Employment is contingent upon successful completion of a background check.

To Apply:

  • Qualified candidates should submit a cover letter, resume, and references to Don Wong, Ticketing Services Manager at wong@cincyplay.com.
  • Positions will remain posted until filled.
  • No phone calls, please.

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Regional Premiere of INCIDENT AT OUR LADY OF PERPETUAL HELP Offers A Charmingly Nostalgic Look at 1970s Family Life

PIP_S2_Incident_Newsroom

Photo by Tony Arrasmith/Arrasmith & Associates.

CINCINNATI (Jan. 4, 2022) – Cincinnati Playhouse in the Park continues its season with the regional premiere of INCIDENT AT OUR LADY OF PERPETUAL HELP by Seattle playwright Katie Forgette beginning on Jan. 29. The charming comedy recounts an unforgettable day in 1973 for the O’Sheas, a cash-strapped, Irish-Catholic family. Feb. 3 is opening night for the production, which runs through Feb. 27.

Told through the memory of 20-year-old Linda O’Shea, the play begins when the parish priest overhears Linda’s bawdy-but-accurate explanation of “the birds and the bees” to her younger sister, Becky. What follows is a fast-paced chain of events that’s both unexpected and hilarious.

The production was originally scheduled prior to the pandemic, but Producing Artistic Director Blake Robison, who helms the production, thinks the current timing is perfect. “People need to laugh – now more than ever,” he says. “And you can only laugh in the theatre with a large group of people. From what I’ve seen, our audiences are ready to come together, poke a little fun at themselves and share some hijinks.”

Like the Playhouse’s productions of Brighton Beach Memoirs and Over the Tavern, INCIDENT AT OUR LADY OF PERPETUAL HELP is an entertaining family comedy that will keep audiences laughing from start to finish, whether they grew up Catholic or not. At the same time, Catholics – and anyone who grew up in the 1970s – will probably see aspects of themselves in the play.

Forgette, who was raised Catholic and attended parochial school, based the women at the center of the play – particularly matriarch Jo and her sister Terry – on the dedication and unflagged volunteerism of the mothers in their parish.

“In my day, the moms did the heavy lifting: tutoring, bake sales, Catholic Childhood Association, festivals, bazaars, fundraisers, caring for the sick, emergency daycare. The organization, set-up and clean-up for every celebration under the sun from baptism to death was handled by the ladies of the parish. And if a surprise pregnancy or scandal popped up, they handled that, too. Sometimes while balancing a baby on one hip and a bag of groceries on the other.”

INCIDENT AT OUR LADY OF PERPETUAL HELP had its world premiere in 2019 at New York’s Chenango River Theatre and will appear on several stages this year after its regional premiere at the Playhouse.

“The O’Sheas are sort of Every Family in America,” Robison says. “They may be Catholic and they may be Irish, but they’re just like your family too.”

CAST
Barbara Chisholm (Theresa “Terri” Carmichael), Erin Noel Grennan (Josephine “Jo” O’Shea), Elli Maddock (Becky O’Shea),  John Plumpis (Mike O’Shea/Father Lovett/Betty Heckenbach), Elise Rucker (Linda O’Shea)

PRODUCTION
Kathleen Geldard (Costume Designer), Brandon T. Holmes (Assistant Stage Manager), Stephanie Klapper CSA (Casting Director), Matthew M. Nielson (Sound Designer), Xavier Pierce (Lighting Designer), Brooke Redler (Stage Manager), Blake Robison (Director), Andrea L Shell (Second Stage Manager), Jo Winiarski (Scenic Designer)

TICKETS
To purchase tickets or for more information, call the Playhouse Box Office at 513-421-3888 (toll-free in Ohio, Kentucky and Indiana at 800-582-3208) or visit www.cincyplay.com. For patrons who are deaf, hard-of-hearing, deaf-blind or speech-disabled, dial 711 to connect to the Box Office via Ohio Relay Services.

Performances on Tuesdays through Saturdays will begin at 7:30 p.m. Saturday and Sunday matinees are at 2 p.m. There is one Wednesday matinee at 1 p.m. on February 9.

Individual tickets start at just $35. Student tickets are just $15 on the day of the show for all other performances. Discounted ticket prices for teens are available for all productions and are $30 to $45, depending on show and seat location. During the run, there will be four post-show meet-the-artist discussions, one audio-described performance and one signed performance. Details are on the website.

ADVISORY: Recommended for ages 13 and up. Characters discuss taboo Catholic topics like contraception, sex and sexuality and pregnancy. They also use adult language and the Lord’s name in vain quite a few times.

EVENTS

MEET THE ARTISTS Stay after select performances for a behind-the-scenes discussion with the cast and crew:

  • Feb. 6 at 2 p.m.
  • Feb. 16 at 7:30 p.m.
  • Feb. 20 at 2 p.m.
  • Feb. 24 at 7:30 p.m.

AUDIO-DESCRIBED PERFORMANCE (Feb. 19 at 2 p.m.) Each Marx Theatre production offers one audio-described performance during the show’s run. Trained volunteers describe the visual elements of the production via a closed-circuit receiver that is approximately the size of a deck of cards and fits in a jacket pocket or on the lap. A small earpiece fits into one ear, allowing patrons to hear dialogue, music and other sound effects. The description is timed to avoid interfering with dialogue.

SIGNED PERFORMANCE (Feb. 20 at 2 p.m.) Each Marx Theatre production offers one signed performance during the show’s run. The interpreter stands toward the bottom of aisle 5. Look at our Accessibility page for a map of best viewing locations. This performance also includes a Meet the Artists discussion with the cast and crew after the show. Funding for this program is made possible by Bartlett & Co.

HEALTH AND SAFETY
All patrons, including children under 12, must present either proof of vaccination or negative Covid PCR or Abbott ID Now test to attend a performance. Additionally, face masks covering the nose and mouth must be worn at all times, in all areas of the Playhouse building — including while seated during the performance. Visit the Health & Safety page for details.

SPONSORS
Production Sponsors are Johnson Investment Counsel and Clark, Schaefer & Hackett. Artist Sponsor is Rosemary and Mark Schlachter. Honorary Producer is Terry Lemmerman. Additional support by Greater Cincinnati Foundation. Marx Theatre Season presented by The Scheuler Group. The Rosenthal Family Foundation is a seasonal sponsor of new work. Marx Theatre season design sponsor is US Bank.

The Playhouse is supported by the generosity of more than 40,000 contributors to the ArtsWave Community Campaign. The Ohio Arts Council helps fund the Playhouse with state tax dollars to encourage economic growth, educational excellence, and cultural enrichment for all Ohioans. The Playhouse also receives funding from the Shubert Foundation.

ACCESS
The Playhouse is fully accessible. Audio enhancement receivers, large print programs, and complete wheelchair access are available.

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INCIDENT AT OUR LADY OF PERPETUAL HELP Runs Jan. 29-Feb. 27

PIP_S2_Incident_Newsroom

Photo by Tony Arrasmith/Arrasmith & Associates.

INCIDENT AT OUR LADY OF PERPETUAL HELP
Cincinnati Playhouse in the Park
Jan. 29-Feb. 27
Marx Theatre [Eden Park]

Directed by Blake Robison

Cast: Barbara Chisholm as Theresa “Terri” Carmichael, Erin Noel Grennan as Josephine “Jo” O’Shea, Elli Maddock as Becky O’Shea, John Plumpis as Mike O’Shea/Father Lovett/Betty Heckenbach & Elise Rucker as Linda O’Shea

Home is where the heart is, but it’s also where chaotic hilarity ensues. The O’Sheas are just like any other family in town: middle-class, Irish, Catholic and determined not to offend the priest or the parish. It’s 1973, and public ridicule in their community is the ultimate nightmare, according to 19-year-old Linda O’Shea. With dry yet affectionate humor, she narrates the most turbulent day of her life when a series of mishaps jeopardizes the family’s reputation. It takes every O’Shea in the house — from Linda’s quirky younger sister to her short-tempered grandmother — to keep the family’s name (and their souls) in good standing. Whether you’ve grown up Catholic or you simply can relate to the craziness of family, this new comedy will leave you in stitches. Recommended for ages 13 and up. Characters discuss taboo Catholic topics like contraception, sex and sexuality, and pregnancy. They also use adult language and the Lord’s name in vain quite a few times.

1/3/22 – Health and Safety Page

  • In preview Sat, Jan. 29 at 7:30pm
  • In preview Tue-Wed, Feb. 1-2 at 7:30pm
  • Thu-Fri, Feb. 2-4 at 7:30pm
  • Sat, Feb. 5 at 2pm & 7:30pm
  • Sun, Feb. 6 at 2pm
  • Tue, Feb. 8 at 7:30pm
  • Wed, Feb. 9 at 1pm
  • Thu-Fri, Feb. 10-11 at 7:30pm
  • Sat, Feb. 12 at 2pm & 7:30pm
  • Sun, Feb. 13 at 2pm
  • Tue-Fri, Feb. 15-18 at 7:30pm
  • Sat, Feb. 19 at 2pm & 7:30pm
  • Sun, Feb. 20 at 2pm
  • Tue-Fri, Feb. 22-25 at 7:30pm
  • Sat, Feb. 26at 2pm & 7:30pm
  • Sun, Feb. 27 at 2pm

Official page |

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The Spirits of the Season Return to Cincinnati Playhouse

PIP_ChristmasCarol2019

Cast of 2019’s A CHRISTMAS CAROL. Photo by Mikki Schaffner.

A CHRISTMAS CAROL Comes to Live Nov. 24-Dec. 30

CINCINNATI (Nov. 23, 2021) — Charles’ Dickens’ A CHRISTMAS CAROL, Cincinnati Playhouse in the Park’s joyous, time-honored celebration of the true meaning of the holidays returns to the stage for its 30th anniversary, presented by First Financial Bank. Audiences can see the beloved classic in the Robert S. Marx Theatre for the final time from Nov. 24 to Dec. 30. Opening night is Nov. 26.

More than 659,000 people have enjoyed the story of Ebenezer Scrooge at the Playhouse over the past 29 years, comprising more than 1,100 performances (including 168 student matinees). Hundreds of costumes and vivid special effects bring Dickens’ narrative to life as audiences join his time-traversing pilgrimage with the spirits one magical Christmas Eve. The construction of a new, state-of-the-art mainstage theatre complex, now underway, will enable even more theatrical magic and technical capabilities— and with it, a new adaptation in 2023.

“Thousands of families return each year to the Playhouse to make A CHRISTMAS CAROL a part of their holiday traditions,” explains Blake Robison, producing artistic director. “The enduring message of A CHRISTMAS CAROL helps to make it one of the Playhouse’s most popular productions each season and a perfect way to introduce children to the joys of live theatre.”

Bruce Cromer returns to fill Ebenezer Scrooge’s miserly shoes this season for the 17th time, the longest run among the four actors who have played the role, and his son, Charlie, returns for a third season to portray Scrooge as a young adult. For 2020, Cromer brought his role to life through a special one-time production of A Christmas Carol for Radio.

All show times for A CHRISTMAS CAROL are at 2 p.m. for matinees and 7 p.m. for evening performances to accommodate families with children. Please note the earlier curtain time. There will be no performances on Thanksgiving Day, Christmas Eve, Christmas Day and selected weeknights in early December.

All patrons must present proof of vaccination or negative test and wear a mask to attend. More details on he Playhouse’s COVID-19 safety protocols can be found at cincyplay.com.

CAST
Bruce Cromer (Ebenezer Scrooge); Charlie Cromer (Young and Mature Scrooge / Ghost of Christmas Future); Paulina De La Parra (Mary, Scrubwoman at Fezziwig’s / Mrs. Dilber / Streets); Annie Fitzpatrick (Mrs. Fezziwig / Patience / Streets); Parker Flautt (Peter Cratchit / Gregory / Apprentice at Fezziwig’s / Streets); Ryan Wesley Gilreath (Bob Cratchit / Schoolmaster Oxlip / Guest at Fezziwig’s); Ashlynn Isabel Hezlep (Belinda Cratchit / Guest at Fezziwig’s / Streets); Maeada King (Business Person with Newspaper / Guest at Fezziwig’s / Streets); Taha Mandviwala (Mr. Sosser / Dick Wilkins / Topper / Man with Shoe Shine); Sara Masterson (Belle / Catherine Margaret); Matthew McGinn; (Constable at Fezziwig’s / Undertaker / Streets); Kelly Mengelkoch (Mrs. Cratchit / Laundress / Streets); Daniel Petzold (Fred / Guest at Fezziwig’s) Gianna Porfano (Rose / Poulteress / Guest at Fezziwig’s / Caroler / Streets); Greg Procaccino (Jacob Marley / Old Joe); Douglas Rees (Mr. Fezziwig / Ghost of Christmas Present); Makenzie Ruff (Martha Cratchit / Guest at Fezziwig’s / Streets); Benjamin Sheffer (Boy Scrooge / Guest at Fezziwig’s / Ignorance / Streets); Britney Nicole Simpson (Ghost of Christmas Past / Mrs. Peak); Sabian Swan (Charles / Apprentice at Fezziwig’s / Bootblack / George / Streets); Braylen Underwood (Tiny Tim / Matthew / Guest at Fezziwig’s / Streets) Athena Updike (Fan / Guest at Fezziwig’s / Want / Streets); David Whalen (Mr. Cupp / Percy / Rich Man at Fezziwig’s)

PRODUCTION
Howard Dallin (playwright); Michael Evan Haney (director); James Leonard Joy (set designer); David Murin (costume designer); Kirk Bookman (lighting designer); David B. Smith (sound designer/composer); Stephen Skiles (associate director); Rebecca N. Childs (music director); Dee Anne Bryll (choreographer); Stephanie Klapper, CSA (casting director); Andrea L. Shell (stage manager); Brooke Redler (second stage manager); Brandon T. Holmes (assistant stage manager); Jessica B. Lucas (assistant stage manager)

TICKETS
To purchase tickets or for more information, call the Playhouse Box Office at 513-421-3888 (toll-free in Ohio, Kentucky, and Indiana at 800-582-3208) or visit www.cincyplay.com. Call 513-345-2248 for Telecommunications Device for the Deaf accessibility.

Performances Tuesdays through Saturdays will begin at 7 p.m. Saturday and Sunday matinees are at 2 p.m. Individual tickets start at $40. Student tickets are just $15 on the day of the show for all other performances. Discounted ticket prices for children and teens are available for all productions and are $30 to $45, depending on show and seat location.

AUDIO-DESCRIBED PERFORMANCE (Dec. 4 at 2 p.m.) Each Marx Theatre production offers one audio-described performance during the show’s run. Trained volunteers describe the visual elements of the production via a closed-circuit receiver that is the size of a deck of cards and fits in a jacket pocket or on the lap. A small earpiece fits into one ear, allowing patrons to hear dialogue, music and other sound effects. The description is timed to avoid interfering with dialogue.

SIGNED PERFORMANCE (Dec. 5 at 2 p.m.) Each Marx Theatre production offers one signed performance during the show’s run. Funding for this program is made possible by Bartlett.
 
ADVISORY: 
Recommended for all general audiences, including children ages 5 and older. Due to the full-length nature of the show, children younger than 5 cannot be admitted. Please contact the Box Office if you have questions or require additional information.

HEALTH AND SAFETY
Visit the Health & Safety page for details on the current health and safety guidelines in place for the 2021-22 season.

SPONSORS

Production Sponsor is First Financial Bank. Design and Artist Sponsors are Ohio National Financial Services, AAA/Provident Travel, Skidmore Sales and Distributing, and Bahl & Gaynor Investment Counsel. Additional support was provided by Barbara Fitch and the Stona Fitch Family as well as Greater Cincinnati Foundation. Season Sponsors are Schueler Group, US Bank and the Rosenthal Family Foundation.

The Playhouse is supported by the generosity of more than 40,000 contributors to the ArtsWave Community Campaign. The Ohio Arts Council helps fund the Playhouse with state tax dollars to encourage economic growth, educational excellence, and cultural enrichment for all Ohioans. The Playhouse also receives funding from the Shubert Foundation.

ACCESS

The Playhouse is fully accessible. Audio enhancement receivers, large print programs, and complete wheelchair access are available. Dates for audio-described and signed performances are listed above.

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Front of House Staff Sought by Cincinnati Playhouse in the Park

PIP_logoCincinnati Playhouse in the Park is an Equal Opportunity Employer (EEO) and is committed to fostering a culture of diversity and inclusion in all areas of its work, both on and offstage. Qualified individuals who bring diverse perspectives and life experiences to the workplace are especially encouraged to apply.

Position:  Front of House Staff

Pay Rates:  $13.50 – $15.00/hour

Start date:  immediately/as soon as trained

Position Overview:
Front of House Staff are self-motivated individuals who enjoy working in an exciting entertainment environment by providing a positive patron experience for all patrons while working collaboratively with volunteers, ticketing and production staff.

Position Responsibilities

  • Responsible for providing excellent customer service to all Playhouse guests.
  • House Manager is the front of house staff lead for mainstage and secondary performances at Playhouse.  House Assistants work with Managers primarily in the mainstage theatre but periodically in the secondary stage.
  • Responsible for coordinating the pre-show set up which includes checking house management and hearing enhancement equipment in lobbies and theatres as needed.
  • Supervising volunteer ushers and presenting clear usher instructions for each performance.
  • Resolves patron and volunteer issues as they arise.
  • Coordinates with stage management curtain time/intermissions while monitoring and helping to provide a smooth transition for our patrons from the lobbies to the theatres.
  • On call during performances for late arrivals, exiting patrons and emergency situations. Provides leadership in emergency situations, including fire alarm evacuations and inclement weather warnings.
  • Will receive safety training including but not limited to First Aid, CPR/AED, BBP and Fire Extinguisher.
  • Managers will be responsible for submitting house counts and reports to appropriate departments.  Additionally, reporting any physical plant concerns or issues to Playhouse’s Facility department.
  • Performs other duties as assigned.

Education and Experience:

  • High school diploma or equivalent
  • Previous hospitality and/or customer service experience is a plus.

Required Skills:

  • An ideal candidate has excellent people skills with strong organizational skills, solid interpersonal/communication skills.
  • Working knowledge of Microsoft Office software: Excel, Word, Outlook and Sharepoint. Experience with Tessitura ticking system a plus.
  • Must be able to manage competing patron and performance needs while handling the stress of customer service with a positive demeanor.
  • An appreciation for the performing arts and theatre in particular is preferred. 

Physical Requirements:

  • The employee is frequently required to stand and walk, and occasionally stoop or kneel.
  • The employee may occasionally lift and/or move up to 25 pounds.
  • The employee will be required to be mobile for the majority of their shifts, and is required to regularly see, talk and hear.

Cincinnati Playhouse in the Park continues to monitor the pandemic situation. Qualified candidates will be expected to comply with Playhouse’s health and safety plan – while at work and outside work – that continues to be updated per latest state and federal guidelines.

The physical demands and safe working expectations described here are representative of those that must be met by an employee to successfully perform the essential functions of the job, with or without a reasonable accommodation.

While this description is intended to be an accurate reflection of the current position, it is not necessarily exhaustive of all responsibilities, duties, requirements or expectations of this position. Cincinnati Playhouse in the Park reserves the right to revise or amend this description based on business needs or changes to the work environment.

To Apply:
Qualified candidates should submit a cover letter, resume and references to Joellyn Goos, House Staff Supervisor at Joellyn.goos@cincyplay.com, and cc Amy Stier at amy.stier@cincyplay.com.  Applications will be reviewed on a rolling basis and positions will be filled on an ongoing basis.

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