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|Working Title||Box Office Manager|
|Department||School of the Arts|
|Compensation Title||Box Office Specialist|
|Work Schedule||11:00 am – 5:00 pm, times adjusted for evening and weekend work schedule as productions occur.|
|Hours per Week||37.5|
|Months per Year||12|
|Commitment to Inclusive Excellence||Northern Kentucky University (NKU) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence.|
|Purpose of Position||The Box Office Manager is responsible for maintaining the Fine Arts Box Office, which provides ticketing and event staffing support for the School at Northern Kentucky University. The primary venues for fine arts events at NKU are the 650-seat Greaves Concert Hall, 315-seat Corbett Theatre and 120-seat Black Box Theatre. As well as any ticketed Art Gallery events. This responsibility includes maintaining the computerized ticketing system and supervising 4-6 student box office assistants and maintaining records and accounting for all revenue generated. The manager will regularly interact with the public and many other departments and offices within the University.|
|Primary Responsibilities||Supervise the box office during regular hours of operation (approximately 5 hours per day, Mon-Fri- remainder of time is spent with administrative tasks and box office operations for performances).
Provide excellent customer service to both public and internal patrons.
Receive calls, emails, and walk-up patrons, taking and processing single ticket orders and subscription exchanges for fine arts events.
Balance, record and deposit income from daily ticket sales to appropriate departmental accounts, work with Budget Officer and Publicity Manager on accounting of revenue.
Supervise work-study student assistants.
Maintain and update patron mailing lists.
Process season subscription orders for the academic season, including, but limited to the biennial YES Festival of New Plays, summer dinner theatre season, including creation of the events in the computerized ticketing system and processing of mail, phone and walk-up orders for season ticket packages for all events.
Serve as front-of-house manager during performance periods, overseeing day-of-show box office operations and supervising student house managers and ushers for the School performances.
Create and submit sales and performance reports at the close of each School event.
Assist Fine Arts Manager in creation and mailing of seasonal brochures/order forms.
In coordination with the Publicity Manager
|Qualifications||Significant experience in Fine Arts or Event Management or other Arts Administration.
Cash handling and customer service experience required
CPR certified (if not certified at time of hiring, employee would be required to complete training by the end of the 90- day probationary period)
|Minimum Education||Acceptable Equivalency|
|Preferred Education||Associates Degree|
|Minimum Experience||2 years|
Click here to apply online.