APPLICATION DEADLINE: DECEMBER 17, 2018
FRONT DESK COORDINATOR
The Cincinnati Arts Association is looking for a Front Desk Coordinator for our Aronoff Center location to manage the front desk on a daily basis and to perform a variety of administrative and clerical tasks. As the Front Desk Coordinator, this individual will be the first point of contact for our organization, offer administrative support across departments, and ultimately ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
General responsibilities include but are not limited to: greet and direct visitors accordingly and in a way that represents the organization in the best possible light and provides a welcoming environment; promptly open/close front office area and related; answer central telephone system and direct calls accordingly; requisition and maintaining of office supplies; maintain office equipment including service calls; manage daily metering and distribution of incoming/outgoing mail; oversee postage machine regarding postage refills, updates and maintenance; retain and balance petty cash; prepare monthly allocation reports and maintain database; and coordinate other office services for staff.
The ideal candidate must possess excellent phone etiquette and strong customer service skills; must be detail-oriented and organized; professional appearance and demeanor required. Thorough knowledge of general office procedures a must. Punctuality is essential. Qualified candidates will have previous administrative or clerical experience with solid computer skills including Microsoft Word, Excel and Outlook. Basic bookkeeping skills a plus. High school diploma or equivalent and a minimum of three years’ related experience; or equivalent combination of education, training and experience.
The Cincinnati Arts Association seeks a House Manager to join our team at our Aronoff Center for the Arts location. The House Manager directs the Aronoff Center’s front-of-house operations and works to promote customer, volunteer, and staff satisfaction while maximizing event attendance.
The House Manager’s primary responsibilities will include, but are not limited to: scheduling, supervising, training and evaluating house management and usher staffs; creating a culture of positive customer service in the Aronoff Center’s public staff; overseeing the resolution of customer issues; developing and implementing house policies; overseeing the ticket entry process; managing the audience arrival and departure experience including accessibility; overseeing the front-of-house facilities during events; supporting the design and fulfillment of electronic messaging programming; assisting in supporting the lobby concessions and merchandise for performances; assist in developing and executing audience surveys and data collection; overseeing front-of-house data reporting and analysis; managing the audience safety program; and assisting with the planning and management of special events when needed.
The successful candidate will have five or more years of management responsibility within the performing arts, entertainment, hospitality, or other relevant field with significant customer service experience. Experience in a multi-venue facility and team leadership experience is preferred; volunteer management experience desired. The qualified candidate will be a self-starter with the ability to exercise good judgment independently. Ability to work effectively with a broad range of people in the community is essential. Must have excellent computer skills; exceptional written and verbal communication skills, including strong presentation skills; a high level of organization and attention to accuracy; ability to work under pressure in a fast-paced environment; multi-task and meet time sensitive deadlines; schedule flexibility (work on nights, holidays and weekends will be required); and the required physical ability to move rapidly, stand for long periods of time, and lift up to 40 lbs.
OPERATIONS ADMINISTRATIVE ASSISTANT
The Cincinnati Arts Association (CAA) is seeking a detail-oriented individual to fill this full-time position at our Aronoff Center for the Arts location. The Operations Administrative Assistant will be primarily responsible for providing day-to-day administrative and clerical support to the Operations departments.
General responsibilities include but are not limited to: assist in daily office needs and managing the department’s general administrative activities; serve as a central clearing point for information on operations; answer phones and provide general service to clients regarding use of facility and spaces; organize, maintain, and assume custodial responsibilities for all operation department files; record and distribute minutes of operations department meetings and other meetings; order office supplies for operations/volunteer departments; assist Rentals Manager with touring prospective clients and supplying them with necessary information; utilize event scheduling software to assist with bookings; coordinate preparation and distribution of all materials for clients; assist with distribution of information to volunteers throughout the year including newsletter; assist with special activities for volunteers; provide switchboard relief when needed.
The ideal candidate must possess strong written, verbal, interpersonal and customer service skills; strong organization skills with attention to detail. Must be able to function in a fast-paced, team-oriented environment with a positive attitude. Ability to multi-task and meet deadlines. Proficiency in computers including database management, Microsoft Word, Excel and Outlook required. A general knowledge of office practices and procedures. Basic bookkeeping skills a plus. High school diploma or equivalent and a minimum of three years’ related experience; or equivalent combination of education, training and experience.
Interested candidates may send resume by 12/17/2018 to:
Cincinnati Arts Association
Attn: Human Resources
650 Walnut Street
Cincinnati, Ohio 45202
or email: HR@cincinnatiarts.org