MEMBERSHIP SERVICE SPECIALIST
The Educational Theatre Association (EdTA) is a professional organization for theatre education with over 100,000 members nationwide. EdTA’s mission is shaping lives through theatre education by: Honoring student achievement in theatre and enriching their theatre education experience; Supporting teachers by providing professional development, networking opportunities, resources, and recognition; and Influencing public opinion that theatre education is essential and builds life skills. EdTA operates the International Thespian Society (ITS), an honorary organization that has inducted over 2 million theatre students since its founding in 1929.
POSITION:
EdTA seeks a Membership Service Specialist to perform day-to-day customer support, data processing, and clerical duties in an office/service center environment. This is a full-time, entry level position with benefits. This individual will have heavy interaction with members, non-members, and staff.
SUMMARY OF BASIC DUTIES AND RESPONSIBILITIES:
The Membership Service Specialist answers phones, processes an array of transactions, responds to emails, troubleshoots and solves problems, implements retention/recruitment efforts, and supports fulfillment of member benefits in many ways. Essential skills include: excellent written and verbal communication, strong solo and team work ethic, fast and accurate data entry/computer skills, and a warm and upbeat professional demeanor. Theatre knowledge is a plus.
JOB TITLE: Membership Service Specialist
POSITION REPORTS TO: Membership Manager
EDUCATION REQUIRED: High school diploma. Theatre education is helpful. Basic knowledge of accounting is helpful.
STATUS: Nonexempt; Regular full-time
STARTING WAGE: $11.00
BENEFITS: Include medical, dental, life, retirement (403 B), vacation, casual work environment
JOB DESCRIPTION:
– Answers telephone calls and provides prompt, courteous, complete service to members and non-members of the Association. Provides comparable level of professional service with respect to fax, mail, email, and other communications with the Association. Routes incoming calls to Association staff as needed.
– Enters dues, registration, subscription, merchandise order and other transactions to the association management software.
– Reviews and approves web transactions submitted to the Association website: Schooltheatre.org.
– Facilitates successful member navigation of the Association website and online transactions.
– Maintains Association database and records according to established procedures and standards.
– Fulfills membership benefits (membership cards, certificates, etc.).
– Process claims for lost magazines, resolve subscription problems, make subscription changes, send back issues, etc. as needed.
– May serve as liaison with select Association vendors.
– Provides recruitment information to prospective members.
– Consults with troupe directors and serves as a reference on membership and troupe management issues.
– Makes follow-up contact with prospective members to answer questions and encourage membership.
– Fulfills requests for Association information and supplies from members.
– Assists with monthly billing as needed.
– Assists with mailings as needed.
– May serve as backup to the Inventory and Shipping Coordinator for daily mail procedures including receiving incoming mail, opening, date stamping, sorting, routing, metering, etc.
– Responsible for checking, monitoring, maintaining, and clearing the Association’s automated telephone system.
– May be asked to travel on behalf of the Association.
– Performs other duties as assigned by authorized co-workers.
SKILLS AND QUALIFICATIONS:
– Strong customer service skills and experience
– Strong organization, multi-tasking, and time management skills
– Very strong verbal and written communication skills
– Self-motivated self-starter
– High degree of accuracy is necessary
– Excellent keyboard skills required (60 WPM minimum)
– Must be able to maintain a high level of confidentiality and good judgment
– Positive, team-oriented attitude
– Knowledge of and experience in theatre is a plus
COMPUTER SYSTEMS USED:
Microsoft Windows, Excel, Word, Outlook, and Internet Explorer. Adobe Acrobat a plus. Association Management Software or similar experience ideal.
Please submit cover letter, résumé, salary history and/or requirements by email to:
EdTA
Attn: David LaFleche, Director of Membership
members@schooltheatre.org.
No phone calls, please.
Behind the Curtain Cincinnati 