The Educational Theatre Association (EdTA) is a professional organization for theatre education with approximately 90,000 members nationwide. EdTA’s mission is shaping lives through theatre education by: Honoring student achievement in theatre and enriching their theatre education experience; Supporting teachers by providing professional development, networking opportunities, resources, and recognition; and Influencing public opinion that theatre education is essential and builds life skills. EdTA operates the International Thespian Society (ITS), an honorary organization that has inducted over 2 million theatre students since its founding in 1929.
POSITION:
EdTA seeks a Membership Service Specialist to perform day-to-day customer support and data processing. This is a full-time, entry level position with benefits. This individual will have heavy interaction with members, non-members, and staff.
SUMMARY OF BASIC DUTIES AND RESPONSIBILITIES:
The Membership Service Specialist answers phones, processes an array of transactions, responds to emails, troubleshoots and solves problems, and supports fulfillment of member benefits in many ways. Specialists frequently facilitate successful website navigation for members and non-members. Excellent and accurate communication and computer skills are essential. Knowledge of theatre is a plus.
JOB TITLE: Membership Service Specialist
POSITION REPORTS TO: Membership Manager
EDUCATION REQUIRED: High school diploma. Theatre education is helpful. Basic knowledge of accounting is helpful.
STATUS: Nonexempt; Regular full-time
STARTING WAGE: $11.00 per hour
BENEFITS: Include medical, dental, life, retirement (403 B), vacation, casual work environment
JOB DESCRIPTION:
- Answers telephone calls and provides prompt, courteous, complete service to members and non-members of the Association. Provides comparable level of professional service with respect to fax, mail, email, and other communications with the Association. Routes incoming calls to Association staff as needed.
- Enters batches of dues, registration, subscription, merchandise order and other transactions to the association management software modules.
- Reviews and approves web transactions submitted to the Association website: Schooltheatre.org.
- Facilitates successful member navigation of the Association website and online transactions.
- Maintains Association database and records according to established procedures and standards.
- Fulfills membership benefits (membership cards, certificates, etc.).
- Process claims for lost magazines, resolve subscription problems, make subscription changes, send back issues, etc. as needed.
- May serve as liaison with select Association vendors.
- Provides recruitment information to prospective members.
- Consults with troupe directors and serves as a reference on membership and troupe management issues.
- Makes follow-up contact with prospective members to answer questions and encourage membership.
- Fulfills requests for Association information and supplies from members.
- Assists with monthly billing as needed.
- Assists with mailings as needed.
- May serve as backup to the Inventory and Shipping Coordinator for daily mail procedures including receiving incoming mail, opening, date stamping, sorting, routing, metering, etc.
- Responsible for checking, monitoring, maintaining, and clearing the Association’s automated telephone system.
- May be asked to travel on behalf of the Association.
- Performs other duties as assigned by authorized co-workers.
SKILLS AND QUALIFICATIONS:
- Strong customer service skills and experience
- Strong organization, multi-tasking, and time management skills
- Very strong verbal and written communication skills
- Self-motivated self-starter
- High degree of accuracy is necessary
- Excellent keyboard skills required (60 WPM minimum)
- Must be able to maintain a high level of confidentiality and good judgment
- Positive, team-oriented attitude
- Knowledge of and experience in theatre is a strong plus
COMPUTER SYSTEMS USED:
Microsoft Windows, Excel, Word, Outlook, and Internet Explorer. Adobe Acrobat a plus. Association Management Software experience desired.
Please submit cover letter, résumé, salary history and/or requirements by email to:
EdTA
Attn: David LaFleche, Director of Membership
members@schooltheatre.org
No phone calls, please.
Behind the Curtain Cincinnati 